Support

Support

Two apps, all working as one. Pick the one that sounds like you, organizers run events, players compete in them, and spectators just watch.

Players appHelp for players

You’re competing, and you want to know where and when you play, and who won.

Your player profile

Your profile — name, photo, and details — follows you from one event to the next, so your record stays with you rather than with the paperwork.

Following an event

Draws and scores update as the organizer records them, so what you see is what’s happening on court.

Something looks wrong in the draw

Entries, seedings, and results are controlled by the tournament organizer. Ask them first, they can correct it directly. If they can’t, write to us.

Deleting your account

See how to delete your account and data.

Organizer appHelp for organizers

You’re running the event, draws, courts, scores, and the people helping you do it.

Setting up a tournament

Create a tournament, add your categories, enter the field, and generate the draw. Single-elimination, double-elimination, round-robin, and pools all build themselves from the seeding.

Recording results

Score a match on one device and every other screen follows — scorers, the front desk, and the big display. Winners advance on their own.

Collaborators and roles

Invite people by email as assistants or scorekeepers. Each role sees only what it needs, and only the owner can delete the tournament.

Deleting your account

See how to delete your account and data.

Same app as playersHelp for spectators

You're not competing, you're here for someone who is. Everything below is free, and it's the players app you want.

Which app do I download?

The players app. There is no separate spectator app: following an event and playing in one happen in the same place. What spectators get.

Do I need an account?

Yes, a free one. Scores and draws are only shown to people signed in, so a shared bracket link will ask you to sign in first. There is nothing to pay, now or later.

I can't find the event

Only public events appear in search and Discover. If the organizer made theirs private or hidden, you need the link or QR code they shared, ask them for it.

I asked to follow and nothing happened

Some events ask the organizer to approve followers, and hidden events always do. Your request is waiting with them, not lost.

How do I get told when someone plays?

Follow the player, not just the event. Following a person is what sends you a notification when they register, when they're on court, and when a result lands.

Deleting your account

See how to delete your account and data.

support@airscoreboard.com Fuller guides are on the way. Until then, email us — we read every message and usually reply within one day.
Contact

Get in touch.

Questions, bug reports, feature ideas — we read everything. Prefer email? support@airscoreboard.com.