Questions, answered.
What organizers and players ask us most, including how your data is handled.
Which devices does AirScoreboard run on?
There are two apps. AirScoreboard Organizer runs the event and is universal — iPhone, iPad and Android, with the full layout on an iPad. AirScoreboard is the app your players use, on iPhone and Android.
Run the desk from an iPad and score courtside from a phone: it is the same live draw everywhere you sign in, and the same draw your players are watching.
Does it work without an internet connection?
Yes. Your tournaments live on your device first, so you can keep seeding draws and recording results if the venue Wi-Fi drops. Changes sync to your other devices and collaborators automatically once you're back online.
Can other people help me run a tournament?
Yes — invite collaborators by email, per tournament. An assistant can configure everything except deleting the tournament, and a scorekeeper can record results only. Invitees get access the moment they sign in with the invited email address.
Collaborators are part of AirScoreboard Pro.
How do I delete my account and data?
You can delete your AirScoreboard account — and the data associated with it — directly inside either AirScoreboard app — one account covers both, so it does not matter which:
- Open AirScoreboard or AirScoreboard Organizer and sign in.
- Go to Settings and choose Manage Account.
- Tap Delete account and confirm both prompts. Deletion is permanent and cannot be undone.
The app then erases your data on our servers, wipes it from your device, and signs you out. If you can no longer access the app, email support@airscoreboard.com from the address on your account with the subject "Account deletion request" and we'll verify and complete it within 30 days.
What gets deleted right away: your account and sign-in details (name, email address, and user identifier), your player identity and organizer profile, and your collaborator invites and memberships. If organizers of other tournaments linked entries to you as a player, those entries are anonymized — your name, photo, and personal details are scrubbed from them.
What may be kept: the tournaments you own are permanently deactivated and hidden from every user at the moment of deletion; we retain the deactivated records (no longer linked to you by name) along with anonymized match results in other organizers' events, so their brackets and standings stay intact — email support@airscoreboard.com to request full erasure of these records too. We may also keep limited records where required for legal, security, or fraud-prevention reasons. See our Privacy Policy for details.
How do I get help or report a problem?
Email us at support@airscoreboard.com — questions, bug reports, and feature ideas all welcome. We read everything.